Frequently Asked Questions
Updated February 11, 2012
After a free 15-day trial period, Spanning Sync costs only $25 for a one-year subscription. To purchase Spanning Sync, just download and install the client and when prompted, click the "Buy" button.
If you have a friend who's already a Spanning Sync customer, you can get a discount code from her and save $5 on your purchase. (Ask your friend to click "Refer a Friend" in the Spanning Sync pref pane to find her code.) Plus, once you're a customer, you can start saving your friends money and making money for yourself using the Save 5+Make 5 program.
OS X 10.4 "Tiger" users should continue to use Spanning Sync v2.1.3.
Google CalDAV is free, and what could be better than free? Simple: something that makes you money, which is exactly what the Spanning Sync does with our Save 5+Make 5 program.
Several people have already made over $1,000 just by including their personal referral code in blog posts, Twitter tweets, and comments. Brian Dusablon is one of those people, and here's what he had to say:
It's pretty easy to get four referrals, and if you get five or more, you're at a profit already. [Within eight weeks] I hit $1,000. I'm donating half to charity, and I'm buying a Drobo.We think saving money is great, but making money is even better.
Sync is inherently complex, but when problems do crop up they can usually be solved quickly with just a little customer support. Unfortunately, Google doesn't provide any. They've even said publicly that it's "not feasible" for them to respond to individual requests for support. Users have been sorely disappointed with Google's lack of support.
At Spanning, superior customer support is a fundamental part of our business. We provide support our customers have called "tremendous", "excellent", and "stellar", regardless of whose software is causing the problem: Google's, Apple's, or ours.
Spanning Sync syncs not only calendars but also contacts, including contact photos. Click here to see a video. And of course contact sync works great with iPhone, just like our calendar sync.
Spanning Sync also supports existing iCal calendars, read-only Google calendars, and true Mac-to-cloud "push", none of which are supported by Google CalDAV.
If not, please create a problem report (by opening Spanning Sync, clicking "Advanced..." and "Create report") and email it to us at firstname.lastname@example.org along with a detailed description of the problem, including the titles of any affected calendars and events. That will help us track down the issue.