Spanning Sync sales have been discontinued. More info here.

Frequently Asked Questions

Updated February 11, 2012

Note: you can now get Spanning Sync for free.

After a free 15-day trial period, Spanning Sync costs only $25 for a one-year subscription. To purchase Spanning Sync, just download and install the client and when prompted, click the "Buy" button.

If you have a friend who's already a Spanning Sync customer, you can get a discount code from her and save $5 on your purchase. (Ask your friend to click "Refer a Friend" in the Spanning Sync pref pane to find her code.) Plus, once you're a customer, you can start saving your friends money and making money for yourself using the Save 5+Make 5 program.

Spanning Sync 3 requires Mac OS X 10.5 "Leopard" or later and is compatible with OS X 10.6 "Snow Leopard".

OS X 10.4 "Tiger" users should continue to use Spanning Sync v2.1.3.

  1. Cost
    Google CalDAV is free, and what could be better than free? Simple: something that makes you money, which is exactly what the Spanning Sync does with our Save 5+Make 5 program.

    Several people have already made over $1,000 just by including their personal referral code in blog posts, Twitter tweets, and comments. Brian Dusablon is one of those people, and here's what he had to say:

    It's pretty easy to get four referrals, and if you get five or more, you're at a profit already. [Within eight weeks] I hit $1,000. I'm donating half to charity, and I'm buying a Drobo.
    We think saving money is great, but making money is even better.

  2. Customer Support
    Sync is inherently complex, but when problems do crop up they can usually be solved quickly with just a little customer support. Unfortunately, Google doesn't provide any. They've even said publicly that it's "not feasible" for them to respond to individual requests for support. Users have been sorely disappointed with Google's lack of support.

    At Spanning, superior customer support is a fundamental part of our business. We provide support our customers have called "tremendous", "excellent", and "stellar", regardless of whose software is causing the problem: Google's, Apple's, or ours.

  3. Contact Sync
    Spanning Sync syncs not only calendars but also contacts, including contact photos. Click here to see a video. And of course contact sync works great with iPhone, just like our calendar sync.

Spanning Sync also supports existing iCal calendars, read-only Google calendars, and true Mac-to-cloud "push", none of which are supported by Google CalDAV.

First check the Troubleshooting section of the online Spanning Sync User's Guide. Your question may be answred there.

If not, please create a problem report (by opening Spanning Sync, clicking "Advanced..." and "Create report") and email it to us at support@spanningsync.com along with a detailed description of the problem, including the titles of any affected calendars and events. That will help us track down the issue.

Spanning Sync doesn't require a registration code or serial number. Just log in to Spanning Sync with the Google account name (usually a Gmail address) associated with your Spanning Sync license and you won't see the "Buy" message.
Yes, just send an email to support@spanningsync.com with your request and both your old and new Google account names and we'll transfer your license.
Many people (including us) have multiple Google accounts, and Spanning Sync lets you sync iCal with all of them. Please read this post for details on how to set it up. Only one Spanning Sync account is required.
Yes! Just use your domain email address and password to log into Spanning Sync.
Yes! If alarm syncing is enabled in the calendar options panel, then Spanning Sync will map existing iCal alarms to your choice of popup alarms, email messages, or SMS messages on Google Calendar. Existing Google Calendar popup alarms will sync to iCal as a message+sound alarm. Existing Google Calendar email message and SMS alarms will not sync since it's unlikely that you'd want to receive those alarms twice.
Yes! Spanning Sync syncs contacts between Apple Address Book and Gmail/Google Apps.
Yes. Spanning Sync has been localized to German, French, and Japanese, and we have plans for many more languages. Please see this blog post for more information.
This architecture allows Spanning Sync to be much more secure than client-only sync solutions, and makes it possible for us to adapt to changes in the Google Calendar API without requiring our customers to install new software.
Yes, but make sure you've updated to the latest release of Entourage (currently v12.1.5). Older versions had bugs that could cause database corruption and data loss. For more information about using Spanning Sync when also syncing iCal with Entourage, please see this blog post.
Yes—just run the Uninstaller app that comes with the download (at spanningsync.com/download).

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  • Spanning Sync is only $25 for a one year subscription.

    Plus, with a little help from your friends you can get Spanning Sync for free.

Download Free Trial

Spanning Tools

  • Spanning Tools provides deep cleaning for your most important data. Spanning Sync customers save $5.

Refer a Friend

Screenshots

  • Spanning Sync 3

Requires Mac OS X

  • Spanning Sync 3 requires Mac OS X 10.5 "Leopard" or later and is compatible with OS X 10.6 "Snow Leopard".

    Mac and the Mac logo are trademarks of Apple Computer, Inc., registered in the U.S. and other countries.

For Windows Users

  • Spanning Sync requires Mac OS X. For our Windows friends, we recommend you get a Mac!

Legal

  • Copyright ©2006-2012
    Spanning Sync, Inc.
    All rights reserved.

    Spanning Sync, the Spanning Sync logo, and "Save 5+Make 5" are trademarks of Spanning Sync, Inc.